Система статистики call центров на IP-АТС Asterisk (FreePBX)

• На сервере (здесь и далее примем, что “сервером” может быть как отдельный компьютер, так и виртуальная машина, VPS/VDS и т .д.) должна быть установлена операционная система Ubuntu 22.04.

• IP АТС Asterisk должна быть версии не ниже 1.8.
  На Asterisk должна быть настроена запись информации о разговорах в таблицы cel, cdr и queue_log, подробную информацию о необходимых настройках Asterisk вы найдете ниже в разделе «Настройки Asterisk».

• Сервер БД MySQL не ниже версии 5.5.

• Данная инструкция написана используя FreePBX версии 13.0.191.11 с Asterisk 13.14.0 на борту (но подходит и для новых версий).
  При возникновении каких-либо сложностей/вопросов с более ранними/поздними версиями системы, просьба написать нам на support@fetg.uz.
• Для выполнения описанных ниже действий понадобится:
  - умение подключиться к серверу по ssh
  - умение редактировать файлы в текстовом редакторе (nano/vim/emacs/etc)
  - ясная голова и хорошее настроение

1. Далее настроим внесение realsrc и realdst-полей в cdr.
   
   Отредактируйте /etc/asterisk/extensions_override_freepbx.conf, внеся в него

   [ext-did-catchall]
   include => ext-did-catchall-custom
   exten => _.,1,Noop(Catch-All DID Match - Found ${EXTEN} - You probably want a DID for this.)
   exten => _.,n,Set(__FROM_DID=${EXTEN})
   exten => _.,n,Set(_VISTEPRUREALDST=${FROM_DID})
   exten => _.,n,Set(_VISTEPRUREALSRC=${CALLERID(num)})
   exten => _.,n,Set(CDR(realsrc)=${VISTEPRUREALSRC})
   exten => _.,n,Set(CDR(realdst)=${VISTEPRUREALDST})
   exten => _.,n,Goto(ext-did,s,1)
   
   [sub-record-check]
   include => sub-record-check-custom
   exten => s,1,GotoIf($[${LEN(${FROMEXTEN})}]?initialized)
   exten => s,n,Set(__REC_STATUS=INITIALIZED)
   exten => s,n,Set(NOW=${EPOCH})
   exten => s,n,Set(__DAY=${STRFTIME(${NOW},,%d)})
   exten => s,n,Set(__MONTH=${STRFTIME(${NOW},,%m)})
   exten => s,n,Set(__YEAR=${STRFTIME(${NOW},,%Y)})
   exten => s,n,Set(__TIMESTR=${YEAR}${MONTH}${DAY}-${STRFTIME(${NOW},,%H%M%S)})
   exten => s,n,Set(__FROMEXTEN=${IF($[${LEN(${AMPUSER})}]?${AMPUSER}:${IF($[${LEN(${REALCALLERIDNUM})}]?${REALCALLERIDNUM}:unknown)})})
   exten => s,n,Set(__MON_FMT=${IF($["${MIXMON_FORMAT}"="wav49"]?WAV:${MIXMON_FORMAT})})
   exten => s,n(initialized),Noop(Recordings initialized)
   exten => s,n,ExecIf($[!${LEN(${ARG3})}]?Set(ARG3=dontcare))
   exten => s,n,Set(REC_POLICY_MODE_SAVE=${REC_POLICY_MODE})
   exten => s,n,ExecIf($["${BLINDTRANSFER}${ATTENDEDTRANSFER}" != ""]?Set(REC_STATUS=NO))
   exten => s,n(next),GotoIf($[${LEN(${ARG1})}]?checkaction)
   exten => s,n(recorderror),Playback(something-terribly-wrong,error)
   exten => s,n,Hangup
   exten => s,n(checkaction),GotoIf($[${DIALPLAN_EXISTS(sub-record-check,${ARG1})}]?sub-record-check,${ARG1},1)
   exten => s,n,Noop(Generic ${ARG1} Recording Check - ${FROMEXTEN} ${ARG2})
   exten => s,n,Gosub(recordcheck,1(${ARG3},${ARG1},${ARG2}))
   exten => s,n,Return()
   
   exten => recordcheck,1,Noop(Starting recording check against ${ARG1})
   exten => recordcheck,n,Goto(${ARG1})
   exten => recordcheck,n(dontcare),Return()
   exten => recordcheck,n(always),Noop(Detected legacy "always" entry. Mapping to "force")
   exten => recordcheck,n(force),Set(__REC_POLICY_MODE=FORCE)
   exten => recordcheck,n,GotoIf($["${REC_STATUS}"!="RECORDING"]?startrec)
   exten => recordcheck,n,Return()
   exten => recordcheck,n(delayed),Noop(Detected legacy "delayed" entry. Mapping to "yes")
   exten => recordcheck,n(yes),ExecIf($["${REC_POLICY_MODE}" = "NEVER" | "${REC_POLICY_MODE}" = "NO" | "${REC_STATUS}" = "RECORDING"]?Return())
   exten => recordcheck,n,Set(__REC_POLICY_MODE=YES)
   exten => recordcheck,n,Goto(startrec)
   exten => recordcheck,n(no),Set(__REC_POLICY_MODE=NO)
   exten => recordcheck,n,Return()
   exten => recordcheck,n(never),Set(__REC_POLICY_MODE=NEVER)
   exten => recordcheck,n,Goto(stoprec)
   exten => recordcheck,n(startrec),Noop(Starting recording: ${ARG2}, ${ARG3})
   exten => recordcheck,n,Set(AUDIOHOOK_INHERIT(MixMonitor)=yes)
   exten => recordcheck,n,ExecIF($[${LEN(${VISTEPRUREALDST})}]?NoOP():Set(CDR(realdst)=${ARG3}))
   exten => recordcheck,n,ExecIF($[${LEN(${VISTEPRUREALSRC})}]?NoOP():Set(CDR(realsrc)=${FROMEXTEN}))
   exten => recordcheck,n,Set(__CALLFILENAME=${ARG2}-${ARG3}-${FROMEXTEN}-${TIMESTR}-${UNIQUEID})
   exten => recordcheck,n,MixMonitor(${MIXMON_DIR}${YEAR}/${MONTH}/${DAY}/${CALLFILENAME}.${MON_FMT},abi(LOCAL_MIXMON_ID)${MIXMON_BEEP},${MIXMON_POST})
   exten => recordcheck,n,Set(__MIXMON_ID=${LOCAL_MIXMON_ID})
   exten => recordcheck,n,Set(__RECORD_ID=${CHANNEL(name)})
   exten => recordcheck,n,Set(__REC_STATUS=RECORDING)
   exten => recordcheck,n,Set(CDR(recordingfile)=${CALLFILENAME}.${MON_FMT})
   exten => recordcheck,n,Return()
   exten => recordcheck,n(stoprec),Noop(Stopping recording: ${ARG2}, ${ARG3})
   exten => recordcheck,n,Set(__REC_STATUS=STOPPED)
   exten => recordcheck,n,System(${AMPBIN}/stoprecording.php "${CHANNEL(name)}")
   exten => recordcheck,n,Return()
   
   exten => out,1,Noop(Outbound Recording Check from ${FROMEXTEN} to ${ARG2})
   exten => out,n,Set(CDR(realsrc)=${FROMEXTEN})
   exten => out,n,Set(CDR(realdst)=${ARG2})
   exten => out,n,Set(CUTTEDCHANNEL=${CUT(CHANNEL,,1)})
   exten => out,n,Set(CUTTEDCHANNEL=${CUT(CUTTEDCHANNEL,/,2)})
   exten => out,n,ExecIf($["${FROMEXTEN}" = "${ARG2}"]?Set(CDR(realsrc)=${CUTTEDCHANNEL}))
   exten => out,n,Set(RECMODE=${DB(AMPUSER/${FROMEXTEN}/recording/out/external)})
   exten => out,n,ExecIf($[!${LEN(${RECMODE})} | "${RECMODE}" = "dontcare"]?Goto(routewins))
   exten => out,n,ExecIf($["${ARG3}" = "never" | "${ARG3}" = "force"]?Goto(routewins))
   exten => out,n(extenwins),Gosub(recordcheck,1(${RECMODE},out,${ARG2}))
   exten => out,n,Return()
   exten => out,n(routewins),Gosub(recordcheck,1(${ARG3},out,${ARG2}))
   exten => out,n,Return()
   
   exten => in,1,Noop(Inbound Recording Check to ${ARG2})
   exten => in,n,Set(FROMEXTEN=unknown)
   exten => in,n,ExecIf($[${LEN(${FROM_DID})}]?Set(_VISTEPRUREALDST=${FROM_DID}))
   exten => in,n,ExecIf($[${LEN(${CALLERID(num)})}]?Set(FROMEXTEN=${CALLERID(num)}))
   exten => in,n,ExecIf($[${LEN(${VISTEPRUREALDST})}]?NoOp("=== VISTEPRUREALDST has already been set ==="):Set(_VISTEPRUREALDST=${ARG2}))
   exten => in,n,ExecIf($[${LEN(${VISTEPRUREALSRC})}]?NoOp("=== VISTEPRUREALSRC has already been set ==="):Set(_VISTEPRUREALSRC=${FROMEXTEN}))
   exten => in,n,Set(CDR(realsrc)=${VISTEPRUREALSRC})
   exten => in,n,Set(CDR(realdst)=${VISTEPRUREALDST})
   exten => in,n,Gosub(recordcheck,1(${ARG3},in,${ARG2}))
   exten => in,n,Return()
   
   exten => exten,1,Noop(Exten Recording Check between ${FROMEXTEN} and ${ARG2})
   exten => exten,n,ExecIF($[${LEN(${VISTEPRUREALDST})}]?NoOP():Set(CDR(realdst)=${ARG2}))
   exten => exten,n,ExecIF($[${LEN(${VISTEPRUREALSRC})}]?NoOP():Set(CDR(realsrc)=${FROMEXTEN}))
   exten => exten,n,Set(CDR(cnum)=${FROMEXTEN})
   exten => exten,n,Set(CALLTYPE=${IF($[${LEN(${FROM_DID})}]?external:internal)})
   exten => exten,n,ExecIf(${LEN(${CALLTYPE_OVERRIDE})}?Set(CALLTYPE=${CALLTYPE_OVERRIDE}))
   exten => exten,n,Set(CALLEE=${DB(AMPUSER/${ARG2}/recording/in/${CALLTYPE})})
   exten => exten,n,ExecIf($[!${LEN(${CALLEE})}]?Set(CALLEE=dontcare))
   exten => exten,n,GotoIf($["${CALLTYPE}"="external"]?callee)
   exten => exten,n,GotoIf($["${CALLEE}"="dontcare"]?caller)
   exten => exten,n,ExecIf($[${LEN(${DB(AMPUSER/${FROMEXTEN}/recording/priority)})}]?Set(CALLER_PRI=${DB(AMPUSER/${FROMEXTEN}/recording/priority)}):Set(CALLER_PRI=0))
   exten => exten,n,ExecIf($[${LEN(${DB(AMPUSER/${ARG2}/recording/priority)})}]?Set(CALLEE_PRI=${DB(AMPUSER/${ARG2}/recording/priority)}):Set(CALLEE_PRI=0))
   exten => exten,n,GotoIf($["${CALLER_PRI}"="${CALLEE_PRI}"]?${REC_POLICY}:${IF($[${CALLER_PRI}>${CALLEE_PRI}]?caller:callee)})
   exten => exten,n(callee),Gosub(recordcheck,1(${CALLEE},${CALLTYPE},${ARG2}))
   exten => exten,n,Return()
   exten => exten,n(caller),Set(RECMODE=${DB(AMPUSER/${FROMEXTEN}/recording/out/internal)})
   exten => exten,n,ExecIf($[!${LEN(${RECMODE})}]?Set(RECMODE=dontcare))
   exten => exten,n,ExecIf($["${RECMODE}"="dontcare"]?Set(RECMODE=${CALLEE}))
   exten => exten,n,Gosub(recordcheck,1(${RECMODE},${CALLTYPE},${ARG2}))
   exten => exten,n,Return()
   
   exten => conf,1,Noop(Conference Recording Check ${FROMEXTEN} to ${ARG2})
   exten => conf,n,Gosub(recconf,1(${ARG2},${ARG2},${ARG3}))
   exten => conf,n,Return()
   
   exten => page,1,Noop(Paging Recording Check ${FROMEXTEN} to ${ARG2})
   exten => page,n,GosubIf($["${REC_POLICY_MODE}"="always"]?recconf,1(${ARG2},${FROMEXTEN},${ARG3}))
   exten => page,n,Return()
   
   exten => recconf,1,Noop(Setting up recording: ${ARG1}, ${ARG2}, ${ARG3})
   exten => recconf,n,Set(__CALLFILENAME=${IF($[${CONFBRIDGE_INFO(parties,${ARG2})}]?${DB(RECCONF/${ARG2})}:${ARG1}-${ARG2}-${ARG3}-${TIMESTR}-${UNIQUEID})})
   exten => recconf,n,ExecIf($[!${CONFBRIDGE_INFO(parties,${ARG2})}]?Set(DB(RECCONF/${ARG2})=${CALLFILENAME}))
   exten => recconf,n,Set(CONFBRIDGE(bridge,record_file)=${MIXMON_DIR}${YEAR}/${MONTH}/${DAY}/${CALLFILENAME}.${MON_FMT})
   exten => recconf,n,ExecIf($["${ARG3}"!="always"]?Return())
   exten => recconf,n,Set(CONFBRIDGE(bridge,record_conference)=yes)
   exten => recconf,n,Set(__REC_STATUS=RECORDING)
   exten => recconf,n,Set(CDR(recordingfile)=${IF($[${CONFBRIDGE_INFO(parties,${ARG2})}]?${CALLFILENAME}.${MON_FMT}:${CALLFILENAME}.${MON_FMT})})
   exten => recconf,n,Noop(${MIXMONITOR_FILENAME})
   exten => recconf,n,Set(CHANNEL(hangup_handler_push)=sub-record-hh-check,s,1)
   exten => recconf,n,Return()
   
   exten => recq,1,Noop(Setting up recording: ${ARG1}, ${ARG2}, ${ARG3})
   exten => recq,n,Set(AUDIOHOOK_INHERIT(MixMonitor)=yes)
   exten => recq,n,Set(MONITOR_FILENAME=${MIXMON_DIR}${YEAR}/${MONTH}/${DAY}/${CALLFILENAME})
   exten => recq,n,MixMonitor(${MONITOR_FILENAME}.${MON_FMT},${MONITOR_OPTIONS}${MIXMON_BEEP},${MIXMON_POST})
   exten => recq,n,Set(__REC_STATUS=RECORDING)
   exten => recq,n,Set(CDR(recordingfile)=${CALLFILENAME}.${MON_FMT})
   exten => recq,n,Return()
   
   exten => parking,1,Noop(User ${ARG2} picked up a parked call)
   exten => parking,n,Set(USER=${ARG2})
   exten => parking,n,ExecIf($[!${LEN(${ARG2})}]?Set(USER=unknown))
   exten => parking,n,Set(RECMODE=${DB(AMPUSER/${ARG2}/recording/out/internal)})
   exten => parking,n,ExecIf($[!${LEN(${RECMODE})}]?Set(RECMODE=dontcare))
   exten => parking,n,Gosub(recordcheck,1(${RECMODE},parked,${USER}))
   exten => parking,n,Return()
   
   ;--== end of [sub-record-check] ==--; ==--;

   
   и выполните команду

   dialplan reload

   в консоли Asterisk
   

2. Перезагружаем модуль cdr_adaptive_mysql.so

   [root@localhost asterisk]# asterisk -r
   localhost*CLI> module reload cdr_adaptive_odbc.so
   Module 'cdr_adaptive_odbc.so' reloaded successfully.
   localhost*CLI>  

3. Теперь научим FreePBX писать табличку queue_log.
   Отправляемся в web-интерфейс и создаем новый файл под именем extconfig.conf, кликнув Add New File.
   Внести в него нужно лишь одну строчку

   [settings]
   queue_log => odbc,asteriskcdrdb

   Скрин: *не забываем про Save и Apply Configs
   После выполнения данных действий и совершения звонков в очереди, запрос из консоли mysql

   SELECT * FROM queue_log;

   должен вернуть вам нечто подобное *на запрос в скрине не ориентируйтесь, там мы специально добавили условие, чтобы сократить выхлоп

На этом настройка завершена, приятного пользования!
По любым вопросам/неполадкам/пр. пишите нам на support@fetg.uz или прямо из интерфейса, в меню Help Desk.